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Account Manager

Help build and manage the relationships we have with our wonderful clients.

How We Work at Job Portraits

  • Our team is fully remote (and has been from day one). We trust our team members to find collaborative work rhythms that work best for them. 
  • We understand that Job Portraits’ work is just one of many things that makes our team members’ lives meaningful. That means we encourage everyone to take regular vacations, as well as breaks during the work day to do things like exercise, visit a therapist or coach, walk their dog, or spend time with their family.
  • We want work at Job Portraits to provide opportunities for personal — as well as professional — growth. We ask our team members to engage with their emotions, not just their intellects. We believe that vulnerability and radical candor — practiced within Job Portraits and with our clients — help build the connections and trust that allows us to excel at our work and grow into the best versions of ourselves.

About the Account Manager Role

The Account Manager will work under leadership of the Director of Account Management and act as a conduit between the Job Portraits agency and various clients. The  Account Manager will learn about how Job Portraits engages with valued clients, will carry out the essential function of creating alignment between client needs within the context of a scope of work and out internal resources, and will assist in providing the greater team insights into client needs. 

A Day In the Life of an Account Manager

A common day for you might include several of the following activities:

  • Review your portfolio of clients
  • Check Asana for critical tasks and deadlines
  • Review and share content with the client
  • Coordinate with third-party partners
  • Work with the Director of Account Management and other account managers to develop further scopes of work
  • Attend internal or external status meetings
  • Maintain client-facing status documents
  • Collaborate with project managers on resource needs

How You’ll Learn and Grow

  • Build close relationships with awesome people at growing organizations
  • Learn about the startup world and how companies thrive at early and late stages 
  • Transform your understanding about the candidate and employee experience within this interesting economic moment 
  • Become a employer branding expert
  • Learn to think about — and improve — the candidate experience from many angles
  • Engage with a team of smart content creators to consistently improve and grow interpersonal and professional communication skills

Competencies and Instincts We’re Looking For

  • Has strong emotional intelligence and a deep-seated curiosity about humans and their motivations
  • Asks great questions 
  • Can easily build strong working relationships 
  • Has great organization and time management skills. Can respond quickly to emails without sacrificing grammar, clarity, or empathy. Is comfortable jumping on the phone when needed
  • Has impeccable communication skills and is a bit of a nerd about grammar
  • Is a creative problem solver both for our clients and internally

Core Tasks and Relationships

  • Coordinate client communications
  • Schedule client meetings
  • Maintain constant awareness of scope of work
  • Manage scope creep alongside senior account managers
  • Make internal team and client aware of schedule changes
  • Participate in business development (as needed)
  • Maintain updated status reports
  • Attend weekly client status meetings 
  • Attend weekly internal status meeting with creative team
  • Request work (projects/tasks) through Asana

Compensation and Benefits

The Account Manager would begin as a contractor position with the goal of becoming a full-time hire within three months. The salary for an Account Manager will fall between $60k-$70k, depending on the level of the candidate’s experience.

Full-time benefits include subsidized health, dental, and vision insurance coverage as well as life insurance and 401k matching. We also encourage employees to take time off; we offer unlimited paid leave, but not as a code for ”you won’t actually get to take any leave.” We trust employees to manage their time, but as an example, most people take 3-4 weeks of vacation throughout the year, and we close for the last 2 weeks of December so no one is working then. It's also common for people to take half or full days off on a regular basis to support their unique working schedules and wellness needs.

Interested? We welcome everyone who is passionate about our mission and feels they can contribute to our work, and we especially encourage candidates from historically excluded and marginalized groups to apply.